Manchester IT Services Ltd
Booking &
cancellation policy.
Please read this policy before booking a room at Hatters House. It explains when a booking becomes confirmed and how cancellations, changes and refunds are handled.
Effective from 12 September 2026
1. Who your booking is with
Your booking is with Manchester IT Services Ltd, trading as Hatters House. The booked premises are Hatters House, 353–355 Edgeley Road, Cheadle Heath, Stockport.
Booking enquiries and cancellation requests should be sent to accounts@manchesterit.com.
2. Making a booking
A booking is confirmed when you receive a booking confirmation containing your reference, room, date and time. Please check those details promptly and tell us if anything is incorrect.
The person making the booking confirms that they are at least 18 years old and authorised to make the booking for their organisation where applicable.
3. Cancellations and refunds
Cancel at least 24 hours before the booked start time and you will receive a full refund.
The 24-hour period is measured backwards from the scheduled start time in UK local time. Your cancellation takes effect when our written confirmation is sent.
Cancellations received less than 24 hours before the booked start time, and failure to attend, are not eligible for a refund. This does not affect any cancellation or refund rights you may have by law.
4. How to cancel
Email accounts@manchesterit.com with your booking reference and the email address used to book. We will confirm receipt in writing.
Eligible refunds will be returned to the original payment method. We aim to process them promptly and, in any event, within 14 days after agreeing that the refund is due.
5. Changing a booking
You may request a different date, time or room by contacting us. Changes requested at least 24 hours before the original start time are subject to availability and any difference in price. A request made inside 24 hours may be treated as a late cancellation and a new booking.
6. Cancellation by Hatters House
If we have to cancel because the room is unavailable, we will offer a suitable alternative or a full refund. We are not responsible for indirect losses, but nothing in this policy excludes liability that cannot legally be excluded.
7. Prices and payment
The price displayed when you book is the price for the selected room and period. Whether prices include VAT will be stated during checkout. Any optional charge must be agreed before it is added.
8. Using the room
The room may be used only for lawful business and meeting purposes, within the confirmed booking period and stated capacity. The booker is responsible for their guests and for avoidable damage caused during the booking. Smoking, illegal activity and behaviour that unreasonably disrupts other occupants are not permitted.
9. Your statutory rights
Nothing in this policy limits rights or remedies that cannot be limited under applicable consumer law. If there is a conflict between this policy and a mandatory legal right, the legal right takes priority.
Need to change or cancel a booking?
Email the booking team ↗